State Licenses

For Alaska Residents Only:
If your issue is unresolved by the customer support division of AllPaid, Inc. at (888) 561-7888, please submit formal complaints with the State of Alaska, Division of Banking & Securities.Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
‍Submit formal complaint form with supporting documents to:

‍Division of Banking & Securities
‍PO Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

AllPaid, Inc. is a money transmitter licensed by the California Department of Financial Protection and Innovation.

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

If you have a complaint, first contact the customer support division of AllPaid, Inc. at (888) 561-7888. If you still have an unresolved complaint regarding the company's money transmission, please direct your complaint to:

‍Minnesota Department of Commerce
‍85 7th Place East, Suite 280
Saint Paul, MN 55101
Tel. 651-539-1500
https://mn.gov/commerce/industries/financial-institutions/money-transmission/

File a complaint online or mail:
‍https://mn.gov/commerce/consumers/file-a-complaint/#complaint

‍Call us: 651-539-1600
Email us: consumer.protection@state.mn.us

‍Consumer Fraud WARNING: Consumers should be aware that fraud can and does occur. If you think you have been a victim of a fraud or scam, please contact us immediately at 888-561-7888 to report the fraud or scam or suspected fraud or scam.

Minnesota residents can also report a fraud or scam with The Office of Minnesota Attorney General at: www.ag.state.mn.us

‍For more information on how to protect yourself from fraud or scams, visit www.stopfraud.gov

If you have a complaint, first contact the customer support division of AllPaid, Inc. at (888) 561-7888. If you still have an unresolved complaint regarding the company's money transmission, please direct your complaint to:

‍Texas Department of Banking
‍2601 North Lamar BoulevardAustin, Texas 78705
Tel. 1-877-276-5554 (toll free)
Email: consumer.complaints@dob.texas.gov
‍‍www.dob.texas.gov

Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee, please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at:
Department of Consumer Services
‍150 Israel Road Southwest
Olympia, WA 98504-1200.

To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint. Fraudulent transactions may result in the loss of money with no recourse.