AllPaid offers smart payment integration solutions and technologically advanced service options between customers and payers. For over 25 years, AllPaid has served the public sector by offering a secure, single-source payment platform that unlocks efficiencies for governments and their citizens—guaranteeing confidence at all touch points. AllPaid is located 7820 Innovation Blvd #250, Indianapolis, IN 46278 and can be reached at 888-561-7888.
No. We are a payment processing company, not a collection agency.
Our payment specialists are standing by 24/7/365 at 1-888-604-7888. Customers may reach out from 8am-5pm EST to 1-888-561-7888.
We have a broad portfolio of payment solutions. Our internet-based transaction processing environment offers integrated reporting and an intuitive payment experience that eliminates the need to process paper and cash payments for our customers.
We accept credit and debit cards from Visa, Mastercard, American Express, and Discover.
No. We only accept cards that have the Visa, MasterCard, American Express or Discover card brands.
Yes. AllPaid has Spanish-speaking payment specialists on staff, and access to a language line service that supports over 170 languages.
AllPaid has multiple ways to make a payment: our website, by calling 1-888-604-7888, or at the office of the organization being paid. The customer chooses which option(s) to make available.
Prospective customers must pass a due diligence review, sign a contract, with AllPaid and go through service implementation and training. Contact us to learn about the multiple options available.
AllPaid has a robust training program. Contact us to find out more.
Yes. We offer onsite payment services for our customers.
Payers can pay all service fees or customers can choose to absorb any fee portion, which we invoice in arrears. These fees are non-refundable.
We offer a public-facing portal with your agency name, and informational materials including our customizable media kit.
We have an expanded portfolio of payment types that includes several payment solutions. Our Internet-based transaction processing environment offers integrated reports for agencies and a simple, intuitive customer experience that eliminates the need to process paper and cash payments for our agency partners.
We are only one payment option that an organization may provide for payments.
The name of the entity the cardholder paid through AllPaid will appear along with the letters "GPS" which is an abbreviation for our former corporate name, "Government Payment Service, Inc." This will change soon.
No. AllPaid customers receive the full amount of the authorized payment. Our system obtains the service fee from the payer, up front, along with the principal obligation. Example: $1000 tax bill + 3% fee = $1030 authorized; $1000 to the customer, $30 to AllPaid. Our customers may also choose to pay some or all the processing fees, which we invoice in arrears.
Our implementation period for a solution that doesn’t require API/Integration allows new Customers to be up and running on the AllPaid Platform in less than 30 days, and sometimes as few as 14 days from inception to up-and-accepting payments.
Generally, no, because the payer is typically protected from unauthorized use by their credit card companies: Visa, Mastercard, American Express or Discover.
Our customers can select the ability to reject a payment for whatever reason that they deem appropriate. We will credit funds for a rejected payment to the payer's account between 3 to 5 days after a rejection. Our service fee is not non-refundable.
At the time of the denial our system will publish a denial message with a brief explanation on our website that our customer(s)’ staff (for onsite payments) or payment specialist (for payments by phone) will relay to the payer. If a payer makes an online payment, the payer will see the confirmation or denial directly. In each situation, the payer will be given the opportunity to make the payment using another card. Until a financial institution authorizes the payment request, we will not be able to complete the payment transaction.
Generally, yes, although some states have enacted or may in the future enact laws that limit the fees a Payer can be charged for paying by card. This means that in certain states, we can’t guarantee against chargebacks in all instances.
No. If a payer cancels or has insufficient funds to satisfy an eCheck request, the payer is still responsible for making payment.
For all payments, we need the payer’s name, address, and an alphanumeric code AllPaid calls a “Pay Location Code” or “PLC” which be provided by the organization that you’re paying. For card payments, we need the card number and CVV. For eCheck payments, we need your routing number and checking account number. Other information you may have to provide depends upon the type of payment and whatever our customer has requested to help identify and apply the payment.
The Pay Location Code, sometimes referred to as a "PLC," is a 4-6 alphanumeric character (not case sensitive) code that AllPaid assigns to a customer for a specific payment type. Our customers’ staff can inform the payer of what PLC to use.
CVV stands for card verification value. The CVV is a three-digit number on the reverse side of cards issued by Mastercard, VISA and Discover. American Express prints their CVV on the front side of the card and has a four-digit CVV.
This depends on the policy of the organization you are paying.
No. The payer would have to work with our customer to see if the customer offered a payment plan or payment assistance.
Any individual that provides all the pertinent information necessary for payment processing can request a payment. PAYERS PAYING FOR ANOTHER PARTY MUST BE AUTHORIZED BY THAT PARTY TO MAKE THE PAYMENT.
Any government agency, court or company under contract with us.
No, AllPaid only processes payments for the governments and organizations currently under contract with us.
Yes. Our customers can be paid through electronic check (eCheck) for payments other than cash bail. We are actively working to add other payment methods.
Other than payments rejected by our customer, AllPaid does not refund payments. Payers should contact the organization to which they made the payment to discuss a refund. The service fee is non-refundable.
You must contact the entity you paid through AllPaid to resolve the issue.
A payer using the AllPaid Platform at our customer’s location can request a printout or an email of the payment confirmation. A payer paying through our call center can request a confirmation by email. A payer making a payment directly on the AllPaid Payment Platform can print a payment confirmation on their printer.
A payer can only cancel a payment during the payment process. Once we have processed a payment request, the payer cannot cancel the payment through AllPaid; payers must contact the institution that they made the payment to, after the payment request is processed.
Payers who have a question about the payment itself (when it was made, in what amount, to whom) may contact us for further information. Questions about the obligation being paid, the accuracy of the amount to be paid, or anything else not having to do with the making of the payment itself must be directed to our customer.
We are independently, annually certified as complying with the highest level of card security available. We’re PCI DSS compliant. Learn more about our privacy policy.
Yes, please see our privacy policy for more information.
No. Please see our privacy policy for more information.
Our system contacts the payers’ financial institution via secure Internet connection for payment authorization. If the payment amount and the service fee are authorized, our system will publish a message on our website that our customers’ staff (for onsite payments) or our payment specialist (for payments by phone) will relay to the payer. If a payer makes an online payment, the payer will see the confirmation or denial at the time of payment.
Cardholders may call 1-877-EZBail5 (1-877-392-2455), post online, or in-person at our customer’s location.
No. AllPaid does not process bail proceedings by eCheck.
We are not a bail bondsman, and do not guarantee a defendant’s appearance in court. AllPaid is a payment processor that enables cardholders to use cards to post cash bail for a defendant.
The return, refund, or forfeiture of cash bail is a court process that doesn’t involve us.
A defendant’s eligibility for bail is a court process that doesn’t involve us.
We inform our bail-taking customer immediately when a cash bail payment is authorized by the card issuer. Many of our customers choose to release a defendant based on this confirmation because we are contractually obligated to process the funds when authorized. After an authorization, delivery of the cash for bail is AllPaid’s responsibility.
AllPaid only posts cash bail up to $50,000. Some bail-accepting customers may set their own limits at a lower figure or be subject to state laws limiting the amount of cash bail that can be posted by a card based on the severity of the crime.
AllPaid handles offers payment solutions for payers’ obligations for court services or court-ordered payments such as warrants, electronic monitoring, restitution, and probation management, among other criminal justice-related payments.
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